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Frequently Asked Questions
Find answers to common questions about our merchandise and services.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Are your products officially licensed?
Yes, all items sold on the Dorian Live Merch Store are 100% authentic and officially licensed.
Can I change my shipping address after placing an order?
Address changes can be made within 2 hours of purchase by contacting our support team immediately.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery with photos of the damage, and we will arrange a replacement at no extra cost.